Success Stories

CFO Advocated For My Health

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Michelle Kaiser, who has been seeing Dr. Zanotti for six years for her bad knees, was frustrated getting approval for her orthovisc injections.

"Dr. Zanotti’s Clinical Assistant, Val, jumped in and helped advocate and navigate the process with me. She called me at every step and followed through with everything. And, ever since that time, she has continued to do that and so I always know what’s going on. She does it for my medications and everything else that my family and I need done.”

Patients with chronic conditions get to know doctors and their treatment centers very well. They also often face unique challenges in navigating a sometimes complicated healthcare system full of referrals, pre-approvals, and other insurance complications. This can encapsulate the phrase “adding insult to injury,” as patients who do not feel well have to find the energy and stamina to advocate for themselves.

Here at CFO, patients are not alone in this journey. Michelle, a nurse and former health facility administrator, is no stranger to navigating the medical system. Yet, even for her, the procedures were incredibly frustrating.

“I was having a really bad experience trying to get my shots approved, so I talked with Dr. Zanotti’s Clinical Assistant, Val, about my issues. She jumped right in to be my advocate."

Michelle’s husband and son also see Dr. Robert Zanotti, and work with Val, and the whole family appreciates the entire CFO staff.

Michelle says, “My husband and son are also very pleased with everything at CFO. The secretaries are always helpful and nice. The X-ray folks are competent and efficient. I would, and I have, recommended people to come and get treated here at CFO.”

And, of course, they’re all big fans of Dr. Robert Zanotti himself.

“He is a straight shooter and tells it to you the way it is. I like that. He’s also humorous, intelligent, and I like him to give me my shots himself, which he always does.”

If you and your family need orthopedic care, click or call 440-329-2800 to schedule your appointment with Dr. Robert Zanotti and The Center for Orthopedics today.